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Create a ticket.Service level agreement
Our technical promise.
We love clarity. That's why on this page we explain our SLA in plain human language, so you know where you stand right away. Would you rather read the full, legal version? Then download and view our comprehensive SLA here.
Our SLA. In brief.
At Webtify, we want only one thing. To deliver top quality with reliable services. Our Service Level Agreement (SLA) is an important part of our promise to you. This agreement contains important details about the support we provide. For all our services.
Next-level support.
Whether you need Basic or Priority support, we have a service level to fit your needs. Each level offers specific benefits such as response times, backup services and server management. But everyone always has next-level support with Webtify.
High uptime. Quick response.
We do everything we can to keep your website online at all times. We respond quickly if an outage does occur. Regardless of your support level. That's next-level support from Webtify. You can always reach us via chat, Whatsapp, email or by phone.
Security. Top level.
Thanks to our collaboration with ISO-certified suppliers, you are assured of the highest standards in quality and safety.
All-in. Is really all-in.
Do you use our subscriptions? Then everything is included. Do you need more support? Then our Webtify'ers are always ready for you.
Backups. Always available.
Your data is safe with us. We provide backups at least every day and take proactive measures to secure your website.
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